For organisations
Care homes, retirement housing & independent living
A fully managed weekly programme delivered in your setting by a named instructor, with written progress notes for your team and a review every quarter.
Fareham · Portsmouth · Southampton · 20-mile radius
Specialist exercise for the second half of life.
Strength, balance and falls-prevention programmes for care homes, retirement housing and independent living — and friendly classes and home visits for older adults across Hampshire.
Photo or video — a session in progress
✓Enhanced DBS checked
✓Fully insured
✓Older-adult qualified
✓Fareham, Portsmouth
& Southampton
& Southampton
For families & individuals
For yourself, a parent or someone you care for
Community classes, one-to-one home visits and falls-prevention work — starting from what someone can manage today, never from where they used to be.
What we do
Eleven services, all delivered in person by qualified older-adult instructors. Nothing is sub-contracted.
Care home programmes
Weekly group sessions in your lounge.
Retirement housing
On-site classes for the whole scheme.
Independent living
Staying independent for longer.
Elderly care support
Working with care teams and carers.
Falls prevention
Balance rebuilt one step at a time.
Strength & balance
The work behind every other service.
Community classes
Local, friendly, all abilities.
One-to-one sessions
Individual attention where it is needed.
Home visits
In the chair they already use.
Home Programme Pack
A structured routine to follow at home.
Staff training day
Teach your own team to deliver it.
Our licensed programme
The QFitness 52-Week Programme
A full year of progressive strength, balance and mobility sessions, written out week by week — for care teams who would rather deliver it themselves, and for individuals who want the structure at home.
At a glance
- Sessions
- 52, one per week
- Abilities
- Seated and standing
- Review points
- Every quarter
- Individual licence
- £59 · £79 printed
In their words
“Our residents really enjoy the sessions. We’ve seen improvements in mobility, and overall wellbeing.”
“I feel stronger and way more confident since starting. I just turn up.”
“Professional, supportive, and genuinely cares about helping people improve their health.”
Reviews
What people say on Google
[Reviewer name · month]
[Paste a Google review here. The best ones mention a specific change — getting up from a chair, walking to the shop, joining in again.]
[Reviewer name · month]
[Paste a Google review here.]
[Reviewer name · month]
[Paste a Google review here.]
Reviews are shown as they are left on our Google Business Profile.
Start an enquiry
An organisation and a family need different things from a first contact, so the two go different ways from the first question.
For care homes & organisations
A resident exercise programme that runs itself.
We plan, staff, deliver and record a weekly programme inside your setting. Your team gets a fixed schedule, a named instructor and written notes — and nothing extra to organise.
Who we work with
The programme adapts to the setting. The method does not change.
Care homes
Residential and nursing, including residents who take part entirely from a chair.
Retirement housing
Scheduled classes in the communal lounge, promoted with your activity calendar.
Independent living
Drop-in sessions plus home visits for residents who cannot get to the group.
Elderly care providers
Domiciliary and day services who want a specialist to refer into.
Photo — a group session in a care home lounge
How it works
Four steps, whether you are a forty-bed home or a single sheltered scheme.
Step one
Free site visit
We walk the space, meet your team and see the room we would use. No charge and no obligation.
Step two
Written proposal
Schedule, scope and a clear price. No per-resident charges and no surprise add-ons.
Step three
Screening
A short confidential health questionnaire for each participant, reviewed before anyone starts.
Step four
Delivery & review
Same instructor, same slot each week, with written notes and a quarterly review.
Included every month
No add-ons and no per-resident charges.
- Scheduled weekly group sessions
- One-to-one support where needed
- Health screening and re-screening
- Written progress notes per session
- Quarterly written review
- Instructor cover for absence
- All equipment provided
- Liaison with families on request
Agreement & terms
Straightforward, and easy to end. We would rather keep a home because the sessions are working than because of a contract.
- Taster session
- Free, no obligation
- Weekly sessions
- £50 per session
- Travel
- 45p a mile where needed
- Agreement
- Rolling monthly
- Notice period
- One month, either side
- Invoicing
- Monthly, in arrears
- Minimum term
- None
Standards & assurance
What a care manager needs on file before anyone walks through the door. Copies are sent with every proposal, and we are happy to be added to your contractor records.
- Enhanced DBS check
- All instructors
- Public liability insurance
- In force — certificate on request
- Older-adult exercise qualification
- Held by every instructor
- Pre-participation health screening
- Every participant, before first session
- Written session records
- Kept and shared with your team
- Risk assessment
- Completed at the site visit
Case studies
Every care home taster session we have run has gone on to become a weekly programme. Three of those stories are below.
Photo — the setting
[Care home name]
[What they came to us with]
[What we put in place, and what changed over the first six months. Two or three sentences.]
“[A line from the manager or an activities coordinator.]”
Photo — the setting
[Retirement scheme name]
[What they came to us with]
[What we put in place, and what changed over the first six months.]
“[A line from the scheme manager.]”
Photo — the setting
[Independent living scheme]
[What they came to us with]
[What we put in place, and what changed over the first six months.]
“[A line from a resident.]”
For your director, owner or trustees
Download the QFitness brochure
An eight-page PDF covering the service, the standards, what is included and an indicative price range — written so you can forward it without having to explain it first.
Or call and we will post a printed copy.
Book a free site visit
We cover Fareham, Portsmouth, Southampton and roughly twenty miles around. Tell us where you are and we will say plainly whether we can reach you.
For families & individuals
Keep doing the things you would miss.
Most people come to us after something small: a near miss on the stairs, a stick that appeared and stayed, a parent who has started saying no to things they used to say yes to.
Photo — a client at home or in a class
You do not need to be fit, sporty, or sure
Nobody is watched, nobody is counted out loud, and nobody is asked to do more than they want to on the day. We start with what someone can manage now and build in small steps they can feel.
Thirty seconds · no details needed
The steadiness check
Three questions about yourself or the person you care for. We will suggest where to start. It is a friendly guide, not medical advice.
Three ways to start
Photo — a community class
A community class
Small local sessions across Fareham, Portsmouth, Southampton and the towns between. Strength and balance work at an unhurried pace, in company. Many come for the exercise and stay for the conversation.
£5 per person per session · or £18 a month for a weekly class, £30 a month unlimited
Photo — a home visit
A visit at home
One to one, in the chair they already use, at a time that suits the household. The right choice if travelling is difficult or confidence is low.
£40 per one-hour session · plus travel at 45p a mile where needed
Photo — a care setting
Where they already live
If your relative is in a care home or retirement scheme, we work through the home so everything stays in one place. Ask us and we will contact the manager for you.
Class timetable
Our community classes run across Fareham, Portsmouth and Southampton. There is no need to book a block, and the first session is free.
| Area | Class | Day & time | Price |
|---|---|---|---|
| Fareham | Strength & Balance | To be confirmed | £5 |
| Portsmouth | Seated class | To be confirmed | £5 |
| Southampton | Falls prevention | To be confirmed | £5 |
£5 per person per session, or £18 a month for one class a week and £30 a month for unlimited classes. The first session is free.
Our timetable changes regularly as new venues and groups come on board, and is updated here as soon as sessions are set. Call 07522 466508 for the latest times near you, or ask us to let you know when a class starts in your area.
Common worries
The things families actually ask on the first call.
Mum would be embarrassed. She is not sporty.
Almost everyone says this first. There is no fitness test, no lycra and no standing at the front. You are welcome to come to the first session with her and sit in.
Is it safe with her health conditions?
Everyone completes a short health questionnaire before starting, and our instructors are qualified in older-adult exercise, DBS checked and insured. If something needs a GP's view first, we will say so and wait.
He can barely stand. Is it too late?
No. A good deal of our work is done seated, and the first goal is often simply standing up from a chair without using the arms. We start where someone is, not where they were.
What does it cost?
Community classes are £5 per person per session, or £18 a month for one class a week and £30 a month for unlimited classes. Home visits are £40 for a one-hour session, plus travel at 45p a mile where needed. The first conversation costs nothing and there is no obligation after it.
How often would she need to go?
Once a week is enough to make a difference, twice is better. We would rather someone came once a week for a year than three times a week for a month.
I live far away. Can I arrange it for my parent?
Often that is exactly how it starts. You can be our point of contact, and with your parent's permission we will keep you updated after sessions.
Talk to a real person
Every enquiry is answered personally, usually the same working day. If we are not the right people, we will say so and point you somewhere better.
Services
Everything we do, and who it is for.
Eleven services across care settings, community venues and people's own homes. All delivered in person by qualified older-adult instructors.
Our flagship · licensed resource
The 52-Week Programme
A complete year of progressive strength, balance and mobility sessions, written out week by week with seated and standing options throughout. Licensed to care groups to deliver with their own team, and to individuals who want the structure at home.
Individual licence
£59
Digital download · £79 for the printed pack. Organisation licences from £450 per site, per year.
Photo — the programme pack
Not sure which one fits?
Answer a few questions and we will point you to the right service and the right way to get in touch about it.
Licensed programme
The QFitness 52-Week Programme
A full year of specialist exercise, written down. Every week has a warm-up, the work itself, the progression to look for and the things to watch out for — in language an activity coordinator can pick up and run with.
Photo — the printed programme and session cards
What is included
52 weekly session plans
One per week for a full year, each sheet self-contained and ready to deliver.
Three ability tracks
Seated, supported standing and independent — so one session serves a whole room.
Assessment sheets
The same measures we use ourselves, with a simple way to record and compare them.
Progression ladders
Written step-by-step progressions for sit-to-stand, balance, strength and walking.
Safety guidance
What to watch for, when to stop, and when to refer back to a GP.
Printed pack and download
A professionally printed pack for the activity room, plus a PDF you can reprint whenever a sheet goes missing.
The year, quarter by quarter
Each quarter builds on the last, and each has something you can actually measure at the end of it.
| Quarter | Focus | Weeks | Measured by |
|---|---|---|---|
| I | Foundations — sit to stand, posture, ankles | 1–13 | Chair rises in thirty seconds |
| II | Balance — narrow stance, weight transfer | 14–26 | Steadiness when turning |
| III | Strength — light resistance, carrying | 27–39 | Everyday lifting and reaching |
| IV | Confidence — walking, stairs, outdoors | 40–52 | Distance walked without rest |
Pricing
Individual licence
£59 digital download
£79 printed pack, download included
One person, one year. For an older adult following it at home, or a family member supporting them.
- ✓ All 52 session plans
- ✓ Assessment and progression sheets
- ✓ Safety guidance
- ✓ Printed pack posted to you on the £79 option
Secure card payment, handled by Stripe. We never see your card details.
Organisation licence
£450 per site, per year
For care groups and schemes delivering it with their own activity team, across one site or many.
- ✓ Everything in the individual licence
- ✓ Use across your staff team
- ✓ 15% off for three or more sites
- ✓ Optional staff training day — £295 with a licence (£395 on its own)
We send the terms and a sample month, then arrange a call to walk your team through it.
Not sure which you need? If you are buying for yourself or for a relative, the individual licence is the right one. If an activity team will deliver it to a group, you need the organisation licence.
About
Growing older should never mean giving up the things you love.
QFitness is a specialist older-adult exercise practice based in Fareham, working across Portsmouth and the surrounding ten miles.
Photo — founder portrait
Why we started
I grew up in sport and football, and became a personal trainer at 18. I quickly found that my real strength was people. I am a talker, and the social side became the heart of how I train.
Early on I saw a gap. Older adults were being left off the radar: many do not search online for a trainer, and deciding that your health is now a priority is a big step to take on your own. So we go and find them, rather than waiting to be found.
Working closely with a domiciliary care company showed me what is possible — preventing falls, rebuilding confidence, and giving people years back. Not everyone can get to a gym, so QFitness brings it to them: a care home, a retirement community, or their own front room.
— Ben Quick, Founder
- Founded
- February 2025
- Based
- Fareham, Hampshire
- Covering
- Portsmouth, Southampton & 20 miles
- Company
- QFitness Ltd · 16281721
- Registered
- England & Wales
Qualifications & checks
- ✓ Level 3 Personal Trainer
- ✓ Level 3 Exercise Coach
- ✓ Level 2 Fitness and Exercise
- ✓ Falls prevention qualified
- ✓ First aid trained
- ✓ Full enhanced DBS check
- ✓ Fully insured
A word from the founder
Meet us before you call.
Two minutes on who we are, the people we work with, and how a first session usually goes. If you are deciding on behalf of a parent, this is the quickest way to get a feel for us.
Video — founder introduction
The team
People who walk into care homes every week. Residents should know the name of the person taking the session.
Photo — Ben Quick
Ben Quick
Founder
A personal trainer since 18, now specialising in older adults. Level 3 Personal Trainer and Exercise Coach, falls prevention and first aid qualified.
Photo — team member
[Name]
[Role]
[One or two lines: qualifications, and something human.]
Photo — team member
[Name]
[Role]
[One or two lines: qualifications, and something human.]
Looking to join us? See Become a Trainer.
Where we work
Based in Fareham and covering roughly twenty miles in every direction, including Portsmouth, Southampton, Gosport, Eastleigh, Hedge End, Havant, Portchester, Titchfield, Stubbington, Whiteley, Park Gate and the surrounding villages. If you are just outside, ask anyway.
Map — 20-mile coverage around Fareham, Portsmouth and Southampton
Partners & sponsors
For organisations with a stake in how we age.
We work with care groups, housing providers, local authorities and companies already serving older adults — placing specialist exercise where it is otherwise absent.
I
Multi-site agreements
One contract across a group, with the same delivery standard and the same reporting at every home. Useful when a quality lead needs to see consistency across sites rather than a different arrangement in each one.
Suits: care groups, housing associations, regional operators.
II
Sponsored community classes
Fund sessions in a town or ward and have your name attached to them, honestly and visibly. We run the class, you reach older residents in a way that is genuinely useful rather than promotional.
Suits: local businesses, insurers, mobility and care suppliers, councils.
III
Referral arrangements
If you already serve older adults — domiciliary care, occupational therapy, retirement property, equipment suppliers — a specialist service to refer into with confidence, and a named person to call.
Suits: care providers, OTs and physios, retirement developers.
What partnership looks like in practice
No proposal is written before we have spoken. The first conversation is about whether the fit is real — the audiences, the geography and what each side actually wants out of it.
After that we put a short written agreement in place covering scope, how your name is used, and how we report back on what the sessions achieved. We report quarterly as standard, and more often where a partner needs it.
- First step
- An introductory call
- Then
- A written outline
- Agreement
- Scope, naming, reporting
- Reporting
- Quarterly, or as agreed
Organisations we work with
Logos go here as partnerships are confirmed. An empty row is better than a borrowed one.
Partner logo
Partner logo
Partner logo
Partner logo
Contact
Every enquiry is answered personally.
Usually the same working day. If we are not the right people for what you need, we will tell you and suggest who is.
- admin@qfitness.uk
- Telephone
- 07522 466508
- Base
- Fareham, Hampshire
- Coverage
- 20 miles · Portsmouth & Southampton
Tell us who you are and we will route it properly
Two short sets of questions. Each one ends somewhere different, because a care group and a daughter need different things from a first contact.
Frequently asked questions
If yours is not here, ask it in the enquiry above or call 07522 466508.
Care homes & organisations
How quickly can sessions start?
Usually within a few weeks of the site visit, once health screening is complete. Tell us your timing and we will be straight about whether we can meet it.
What does a weekly programme cost?
£50 per session, plus travel at 45p a mile where the distance requires it, invoiced monthly in arrears. There are no per-resident charges and no joining fee, so a weekly session for a whole lounge costs the same whether eight residents come or eighteen. If you would rather run it with your own team, an organisation licence for the 52-Week Programme is £450 per site per year.
Are we tied into a contract?
No. We start with a free taster session, then work on a rolling monthly agreement with one month's notice on either side, invoiced monthly in arrears. There is no minimum term.
Our residents have very different abilities.
That is the specialism. Every exercise has a seated and a standing version, and residents sit on one of three ability tracks, so one session serves the whole room without anybody being held back or pushed too far.
We already have an activities coordinator.
We work alongside them, not instead of them. We bring the exercise qualification and the written progression; they keep the relationships and the rest of the calendar. If they would rather deliver it themselves, the 52-Week Programme licence and a staff training day are built for exactly that.
What do you need from us on the day?
A room with space for chairs in a circle, and a member of staff who knows the residents nearby. We bring all equipment.
Families & individuals
What does it cost?
Community classes are £5 per person per session, or £18 a month for one class a week and £30 a month for unlimited classes. Home visits are £40 for a one-hour session, plus travel at 45p a mile where needed. The first conversation is free.
Is it safe with existing health conditions?
Everyone completes a short, confidential health questionnaire before their first session, and our instructors are qualified in older-adult exercise, first aid trained, DBS checked and insured. Where something needs a GP's view first, we will say so and wait.
My relative is already in a care home. Can you still help?
Yes, but we work through the home rather than privately, so everything stays in one place for the staff looking after them. Tell us the name of the home and we will approach them for you.
Do you cover my area?
We cover Fareham, Portsmouth, Southampton and roughly twenty miles around, including Gosport, Eastleigh, Hedge End, Havant and the surrounding villages. If you are just outside, ask anyway.
The 52-Week Programme
What does it cost?
For an individual: £59 as a digital download, or £79 for the printed pack with the download included. For an organisation: £450 per site per year, with 15% off for three or more sites. The optional staff training day is £295 when booked with a licence, or £395 on its own.
What exactly do I receive?
Fifty-two weekly session plans covering a full year, three ability tracks, assessment sheets, written progression ladders and safety guidance — as a printed pack and a digital download.
Do we need a qualified instructor to deliver it?
It is written so an activity team can follow it, with the safety guidance built into each week. Most organisations also take the optional staff training day so their team starts confident.
Can we use it across several homes?
Yes, under an organisation licence at £450 per site per year. Three or more sites take 15% off — tell us how many and we will send the figures.
Working with us
I want to become a trainer. Where do I start?
Start with a call. If you already hold a Level 3 qualification you join part-way through; if not, we arrange it. The full route is set out on the Become a Trainer page.
Do you work with other organisations as partners?
Yes — multi-site agreements, sponsored community classes and referral arrangements. See the Partners page.
Credentials
Everything a care manager or a family member might reasonably want to check before we start.
- Enhanced DBS check
- All instructors
- Public liability insurance
- In force — certificate on request
- Older-adult exercise qualification
- Held by every instructor
- Health screening
- Before every participant's first session
- Written session records
- Kept and shared with your team
Work with us
Become an older-adult specialist trainer.
Most personal trainers chase the same clients. The work with the deepest gratitude, the longest client relationships and almost no competition is with older adults — and hardly anyone is trained for it.
Photo — a trainer leading a session
Why this work
I
The demand is real
Care homes, retirement schemes and families are all looking for this and finding very little. You will not be competing for the same six clients as every other trainer in town.
II
It matters
Helping someone stand up from a chair unaided for the first time in a year is a different kind of win from a personal best. People stay with you for years, and so do their families.
III
The skills carry
Progressive loading, balance work, screening and communication. Specialising in older adults makes you a better trainer with everyone else too.
The route in
Five steps, whether you are starting from nothing or already qualified. If you already hold a Level 3, you join at step three.
| Step | What happens | Typical time | Cost |
|---|---|---|---|
| 1 | Get in touch — a call about where you are now and what you want from it. No commitment either way. | 30 minutes | Free |
| 2 | Level 3 qualification — arranged through QFitness. Skip this step if you already hold it. | On request | On request |
| 3 | Older-adult specialist training — our own course: screening, the three ability tracks, progression ladders, falls prevention and working in care settings. | On request | On request |
| 4 | Shadow real sessions — alongside an experienced instructor in care homes, classes and home visits, until you are ready to lead. | Agreed with you | Included |
| 5 | Join the team — take your own sessions, with QFitness providing the clients, the programme and the backing. | — | Paid work |
Qualification fees are paid to the training provider; QFitness arranges the place and supports you through it. Prices and timings are confirmed before anyone commits to anything.
What we look for
Qualifications can be taught. These cannot, so we start here.
- ✓ You actually like talking to people
- ✓ Patience, and no interest in showing off
- ✓ Reliable — residents notice when you miss a week
- ✓ Willing to be DBS checked
- ✓ Able to travel around Fareham, Portsmouth and Southampton
What you get from us
- ✓ Clients found for you — no cold selling
- ✓ The 52-Week Programme to deliver
- ✓ Specialist training nobody else is offering locally
- ✓ Ongoing mentoring from the founder
- ✓ Paid work as sessions become available
Apply
Tell us where you are up to.
Email or call and include: whether you are already qualified, where you are based, and what draws you to working with older adults. A paragraph is plenty — we reply to everyone.
Send it to
admin@qfitness.uk
07522 466508
Put “Become a trainer” in the subject line.
Legal
Privacy policy
Last updated: November 2026
Who we are
QFitness Ltd is a company registered in England and Wales, company number 16281721, based in Fareham, Hampshire. We are the data controller for the personal information described here. You can reach us at admin@qfitness.uk or 07522 466508.
The information we collect
When you enquire. Your name, email address, telephone number, the organisation you represent where relevant, your town or postcode, and whatever you tell us in your message.
When you become a client. A health questionnaire covering relevant medical history, mobility, falls history and any medication that affects exercise. This is health data, which UK data protection law treats as a special category requiring extra care. We collect it only with your explicit consent, we keep it to what is needed to keep you safe, and we do not use it for anything else.
During sessions. Attendance and brief written notes on progress, so that sessions can be planned safely and reviewed.
When you visit this website. Nothing that identifies you. We do not use advertising or tracking cookies. See our cookie policy.
Why we use it, and our lawful basis
| Purpose | Lawful basis |
|---|---|
| Replying to an enquiry | Legitimate interests — responding to someone who contacted us |
| Providing sessions and programmes | Performance of a contract |
| Health screening before exercise | Explicit consent (Article 9(2)(a) UK GDPR) |
| Progress notes shared with care staff | Explicit consent, or the contract with the care provider |
| Invoicing and accounting records | Legal obligation |
Who we share it with
We do not sell your information and we do not share it for marketing. We use a small number of service providers who process data on our behalf: our email and document provider (Microsoft 365), our website host, and our payment provider where you buy something. Where you take part through a care home or retirement scheme, we share attendance and progress notes with that provider's staff. Where you have asked us to keep a family member informed, we share only what you have agreed to.
How long we keep it
Enquiries that do not become clients: up to 12 months. Client records including health questionnaires: for the duration of our work together and for 6 years afterwards, which reflects the period in which a claim could be brought. Accounting records: 6 years, as required by law. We delete or anonymise information once those periods end.
Your rights
You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, and to receive it in a portable format. Where we rely on your consent, you can withdraw it at any time, and withdrawing it will not affect anything done before. To exercise any of these, email admin@qfitness.uk. We will respond within one month.
Complaints
If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office at ico.org.uk, or on 0303 123 1113.
Legal
Terms & conditions
Last updated: November 2026
1. About us
These terms apply to services provided by QFitness Ltd, company number 16281721, registered in England and Wales, of Fareham, Hampshire. Contact: admin@qfitness.uk, 07522 466508.
2. Our services
We provide exercise instruction for older adults: group programmes in care homes, retirement housing and independent living; community classes; one-to-one sessions and home visits; staff training; and the QFitness 52-Week Programme as a printed and digital resource.
3. Health, safety and medical advice
We are exercise professionals, not medical practitioners. Nothing we provide is medical advice, diagnosis or treatment, and it does not replace guidance from a GP, physiotherapist or consultant. Everyone must complete a health questionnaire before their first session, and must tell us about any change in their health, medication or mobility. We may decline to work with someone, or pause sessions, where we believe it would not be safe without medical clearance. Participants take part at their own pace and should stop if anything causes pain.
4. Organisation agreements
Programmes for care homes and other organisations begin with a free taster session, after which we work on a rolling monthly agreement with no minimum term. Either side may end it by giving one month's written notice. Sessions are charged at £50 per session, plus travel at 45p a mile where the distance requires it, invoiced monthly in arrears and payable within 30 days. We will provide cover where an instructor is unavailable; where we cannot, the session is not charged.
5. Classes, home visits and cancellations
Community classes are £5 per person per session, or £18 per month for one class a week and £30 per month for unlimited classes; monthly passes are payable in advance and may be cancelled at the end of any month. Home visits are £40 for a one-hour session, plus travel at 45p a mile where the distance requires it. Please give at least 24 hours' notice to cancel a one-to-one session; sessions cancelled with less notice may be charged in full. We will always try to rearrange rather than charge where illness is the reason.
6. The 52-Week Programme licence
An individual licence costs £59 as a digital download, or £79 for the printed pack with the download included, and is for use by one person. An organisation licence costs £450 per site per year, with 15% off for three or more sites, and permits use by the staff of the named organisation at the sites agreed with us. The materials remain the intellectual property of QFitness Ltd. They may not be resold, published, shared beyond the licence, or used to deliver paid instruction outside the licensed organisation without our written agreement.
7. Payment
Card payments are handled by our payment provider; we never see or store your card details. Where you buy a digital download as a consumer, you agree that supply begins immediately and you therefore lose the 14-day right to cancel once the download has been accessed.
8. Liability
We maintain public liability insurance. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, we are not liable for loss arising from a participant failing to disclose a relevant health condition, or from exercises being carried out other than as instructed.
9. Complaints and governing law
If something is not right, contact admin@qfitness.uk and we will respond within five working days. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Legal
Accessibility statement
Last updated: November 2026
Our commitment
Most of the people who use this site are older adults, or are reading it on behalf of one. Accessibility is not an afterthought here — it is the whole point. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.
What we have built in
- ✓ A Larger text button that scales the whole site, and remembers your choice
- ✓ A High contrast button that strengthens text and borders
- ✓ Large tap targets throughout — no small links to aim at
- ✓ Full keyboard navigation, with a visible focus outline and a skip link
- ✓ Proper headings, landmarks and labels for screen readers
- ✓ Text that reflows without a horizontal scrollbar, down to a small phone
- ✓ Animation that stops automatically if your device asks for reduced motion
- ✓ No automatic sound, no flashing content and no timed interactions
Known limitations
Some photographs are still being added, and their descriptions will be written as they go up. Any documents we publish, such as the brochure, will be provided in an accessible format; if one is not, ask and we will send it another way.
Tell us if something does not work
If any part of this site is difficult to use, please tell us at admin@qfitness.uk or 07522 466508, and say what you were trying to do. We will fix it and, in the meantime, help you by phone or email instead. You will never be disadvantaged for not being able to use the website — everything on it can be done by telephone.